Technical support

Doing business of telecomunications in Latam

South American market has the tendency of accomplishing with their service delivery dates, this is why, for the most of the cases, they do not commit themselves with short installation times to deliver the services.

Only very few operators deliver the service in times lower than those agreed in the contract because they usually do not have the equipment to activate the new capacities right away.

The region has focused his efforts in the creation of work teams dedicated to the service delivery. Most of the technical work teams are PMP certified and adopt methodologies such as Scrum, that guarantees very standardized delivery processes.

Within the implementing teams, there are usually one or two people who speak English, they will be the key contact to achieve a satisfactory delivery process.

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